Shipping and Return Policy of Letters and Gifts From Santa Claus

2017 Holiday Season Suggested Mailing Dates:

Contiguous United States

Nice List Certificates, Letters per letter

Mailing speed                                               Shipping price                  Should order by
Standard 4-10 business days                           Free                           December 08, 2017
Express 3-4 business days Guaranteed        $27.00                       December 15, 2017
Next Day 1 business day Guaranteed            $42.00                       December 20, 2017

Tube Scrolls and Santa gift packages per package

Mailing speed                                               Shipping price                  Should order by
Standard up to 10 business days                   $   5.95                       December 08, 2017
Express 3-4 business days Guaranteed        $27.00                       December 15, 2017
Next Day 1 business day Guaranteed            $55.00                       December 20, 2017

Standard Shipping Times guide for United States on gift packages

MI, OH, PA, NY 2-4 business days
North-East region 3-5 business days
Central region 3-5 business days
South and West region 4-6 business days

There may be rural areas where it is not possible to guarantee the Express or Next Day delivery time.

Please note we cannot take any responsibility if  the Recipient is not home at the time of delivery. Please place your order in time.


 

Canada

Nice List Certificates, Letters per letter

Mailing speed                                               Shipping price                  Should order by
Standard  2-8 business days                             Free                          December 11, 2017
Express 2-4 business days Guaranteed        $29.00                       December 15, 2017
Next Day 1 business day Guaranteed            $35.00                       December 20, 2017

Tube Scrolls and Santa gift packages per package

Mailing speed                                               Shipping price                  Should order by
Standard up to 2-8 business days                  $  5.95                       December 11, 2017
Next Day 1 business day Guaranteed            $38.00                       December 20, 2017

Standard Shipping Times guide for Canadian provinces on gift packages

ON, QC 1-2 business days
MB, SK, AB, NB 2-4 business days
BC, NL, NS, PE 4-7 business days
NT, NU, YT 6-14 business days

Exceptions may apply in some Canadian provinces where Next Day Guaranteed delivery is not possible or we have to charge extra shipping cost for the rush orders due to the rural areas; for example YT, NWT, BC island areas and MB.

Please note we cannot take any responsibility if  the Recipient is not home at the time of delivery. Please place your order in time.

 


International

Nice List Certificates, Letters per letter

Mailing speed                                               Shipping price                  Should order by
Standard 4-12 business days                             $4.95                              December 5, 2017
Rush 4 business days Guaranteed                  $46.00                           December 15, 2017

Tube Scrolls per package

Mailing speed                                               Shipping price                  Should order by
Express 4 business days Guaranteed            $39.00                          December 15, 2017

Santa gift packages per package

Mailing speed                                               Shipping price                  Should order by
Express 4 business days Guaranteed            $75.00                          December 15, 2017

This guide line applies to most of the countries however there may be countries where it is not possible to guarantee the Express or Rush delivery time or the price. Please check with us for quotes for your country. You can place your order, we will check the shipping options for you, contact you by email if there is any adjustment needed.

Once you place your order we will send you an invoice through PayPal for the additional shipping charges if they apply to you.

Please note we cannot take any responsibility if  the Recipient is not home at the time of delivery. Please place your order in time.

 


What shipping method do you use?

Orders are shipped either UPS, FedEx, Purolator, DHL and other trusted National and International shipping companies depending on destination, size and weight. Our shipping department will determine the best way. Rush orders require additional charge. Orders ship Monday – Friday.

How long will it take for the Santa package or letter to arrive?

Please allow 2-4 days for order processing. Actual shipping time is approximately 3-10 business days UPS or FedEx or 1-3 days FedEx Express. Allow more time for overseas. Please call our Customer Service Department at 1-866-527-5244 during regular business hours Monday to Friday between 9am-9pm EST or send us an e-mail to info@lettersandgiftsfromsanta.com if you have questions.

What if something arrives damaged or I need to make a return or exchange?

Please send us an e-mail to info@lettersandgiftsfromsanta.com with your inquiry.

What if my order have not arrived yet or got lost?

All Nice List Certificate and Letter orders are mailed out by regular mail with no tracking number. If by any chance the mail get lost or have not arrived within 30 days from ordering please let us know and we will mail out a second copy at no charge. In any case there is no partial or full refund on these orders due to the fact that they are all custom orders.

Do you ship to United States and /or Internationally?

Yes, we do ship to United States, Canada, and Internationally as well. We provide low rate shipping to the Continental United States and to Canada for all the packages and letters.
If you wish to send a Santa letter or package from Santa to Europe, Africa, Asia and Australia it may acquire a small additional shipping charge. With letters, tube scrolls the extra charge is very minimal, with the packages it may be a little more. Place your order, fill out all the required information, submit your order and before we would charge your credit card we will contact you by email, letting you know if there is any additional charge do to international shipping for packages. We can only check the shipping cost if we have the shipping information and the package size, that is why we need you to place the order. Once you have confirmed that the additional shipping charge is accepted by you, only then we will charge your credit card accordingly.

Do I have to pay taxes on my orders?

If you are shipping to a Contiguous United States or International address, we do not charge any taxes. If you are shipping to a Canadian address, we have to charge the applicable taxes according to where the recipient lives.

Can I make any changes to my order?

Yes you can, but you have to act really fast, since we start working on your order within 24 hours and once the order is processed we cannot change it. Call us toll free at 1-866-527-5244 or email us info@lettersandgiftsfromsanta.com with your inquiry.

Do I get a confirmation email once I have placed my order?

Yes, you will get a confirmation about your order with the order number. You may also add our e-mail info@lettersandgiftsfromsanta.com to your safe sender list so you don’t miss important information regarding your order.

What kind of payment form do you accept?

We accept Visa, American express, MasterCard, PayPal.

If I order more than one letter, will it be the same exact letter going to all children?

No, even if you order the same letter style, like classic letter, it will be a different letter written for each child. If you would like a Baby’s first Christmas letter for your twins as a keepsake, we will write a different letter to each baby.

Can I add a special message to the letter?

Yes, there is an option during the checkout process where you can add your own personal message coming from Santa, to create an even more personalized letter.

Can I order by phone?

Sorry, but no. To ensure that each personalized letter is accurate the online ordering method is the safest way to place an order. Before confirming your order please double check all spelling and the accuracy of shipping/mailing address.

What makes – Letters and Gifts from Santa – different from other websites that provides personalized letters from Santa?

We offer so much more than just a letter from Santa. We are the only website that offers a real scroll from Santa mailed in a shiny red tube, thrilling Night Before Christmas packages, Santa’s care packages which makes a perfect gift for a family with chocolates, cookies, and a great family game. We have the widest variety of gift packages for the children so now the gifts can really come straight from Santa. The way children like it. Novel ideas, and the most impressive gifts ever!

Is it safe to order and pay for the order by credit card on your site?

Yes, it is completely safe. We at Letters and Gifts from Santa use the safest checkout system with SSL Encryption, this is the most reliable system up to date. You can be guaranteed your transaction is secure.

Please Note

Our policies are subject to change in the event that we find a way to serve you better.