FAQ

Below are past questions and answers from past inquiries that may solve any problems or answer any questions that you may have.

Please feel free to contact us should you require immediate attention at Toll Free 1-866-527-5244

Shipping and Payment


What are the shipping times for Canada and Holiday shipping?


Standard Shipping Times as follows:
Ontario (1-2 business days)
Quebec (1-2 business days)
Manitoba (2-4 business days)
Saskatchewan (2-4 business days)
Alberta (4-7 business days)
British Columbia (4-7 business days)
New Brunswick (2-4 business days)
Newfoundland and Labrador (6-7 business days)
Nova Scotia (2-4 business days)
Northwest Territories, Nunavut, and Yukon. (7-14 business days)

All shipping times are estimates only. All of our products will be shipped with a tracking number, so you can always look to see where your product is on its journey to you.

If you need expedited shipping please select express shipping during check out. Please note that is separate from the desired delivery date. The desired delivery date is just a guideline for us.

Holiday Seasons Shipping

During holiday seasons please allow 1-2 additional business days for processing + add shipping time. During Christmas Season order early to ensure delivery on or before the holiday.




How do I know that my order was received and will be delivered?


Once your order has been validated you will receive an e-mail that includes your individual order confirmation number. Please refer to this number when contacting our customer service department about the status of your order.




What are the shipping times for the USA?


Estimated shipping times for the USA is 3-7 business days.

If you need expedited shipping please select express shipping during check out. Please note that is separate from the desired delivery date. The desired delivery date is just a guideline for us.




What forms of payment do you accept?


We accept most major credit cards, including American Express, Visa Debit, MasterCard, Visa and PayPal. All payments are charged in Canadian funds.




Can I upgrade my shipping?

Yes you can upgrade  your shipping . You can select your desired delivery date and you can select which shipping method you would like to use to make sure the item arrives on the desired delivery date.

At Letters And Gifts From Santa we know that getting your products quickly is important to you, so we process your order immediately to make sure your products get on their way as soon as possible.




Can I ship to a different address?


Absolutely! After you proceed to checkout, enter the address where you’d like your order delivered.




Can I ship to Multiple addresses?


Yes, just add your items in the cart, make sure you enter a gift message on the product page first, at the check-out page you will have the chance to select the address to each item in your cart.




Is it beneficial to create my customer profile?


Absolutely! By creating your own customer profile, your billing address and shipping addresses will be stored, this way when you come back you don’t need to re-enter these information all over again. Just pick your gift, add a gift message, pick the recipient with one click and add your credit card info. You can place your order in 2 minutes this way.




Is my credit card information will be stored as well?


No, we do not keep your credit card info on file.




Can I ship outside of Canada?


Yes, you can ship outside of Canada. Please note all items can be shipped to the USA. For the rest of the countries we will replace the food related items of your gift package(s) with a toy or plush; equal or higher value.




Can I give the delivery driver special instructions?

At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.

Once your product has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).




Will I have to sign for my package?


For your security, our suppliers may require a signature for delivery. You may leave a note for the driver with special instructions; however, the delivery of the package is still at the discretion of the driver and policies of the courier.