What shipping method do you use?

Orders are shipped either Canada Post or Canpar or FedEx depending on destination, size and weight. Our shipping department will determine the best way. Rush orders ship by FedEx Express.It may require additional charge. Orders ship Monday - Friday.

 

How long will it take for the Santa package or letter to arrive?

 

Please allow up to 3 days for order processing. Actual shipping time is approximately 3-10 business days USPS or FedEx or 1-3 days FedEx Express. Allow more time for overseas. Please call our Customer Service Department at 1-866-527-5244 during regular business hours Monday to Friday between 9am-6pm EST if you have questions.

What if something arrives damaged or I need to make a return or exchange?

Please call our Customer Service Department at 1-866-527-5244 during regular business hours Monday to Friday between 9am-6pm EST.