Letters and Gifts From Santa - FAQ's (Frequently Asked Questions)

Letters and Gifts from Santa Claus receives lots of questions relating to our Christmas Gifts and Christmas Greetings from Santa. We've selected some of the more common here to provide you with additional helpful information. If you don't find an answer to your question, please contact us and we'll be pleased to provide the information you are seeking.

Customer Service

How can I check on the status of a "Letter From Santa"?
How can I contact your Customer Service Department?

Letters

How old does my child have to be to receive a Special Letter from Santa ?
My Sons friend has told him Santa Claus isn't real, he is only 6yrs old and I wanted him to believe for a little while longer, is there anything you can do?
When are "Letters from Santa" sent?
Will children in the same family all get the same letter?
Will I Receive the North Pole Postmark?

Ordering

Can I change an order after it has been placed?
Can I order a gift to be mailed "From Santa" to someone special?
Can I order if I live outside the United States?
I don't particularly want to pay on-line with a credit card is there another way of placing an order?
Is it safe to use my credit card on your website?
What types of payment do you accept online?

Shipping

My Granddaughter lives in New Zealand, do you send Special Letters there?
Will my name be on the letter as the sender?